Job description
Company: Kids Zone
Location: Dubai, UAE
Organization Summary:
With over 15 years of expertise, Kids Zone leads the way in children’s entertainment, offering immersive and educational experiences that captivate families. Our commitment to excellence has solidified our reputation as the go-to destination for fun and learning. Explore more at www.kidszone.ae or follow us on Instagram @kidszonedubai.
Position Overview:
Step into the spotlight at Kids Zone as a Visitor Experience Specialist and Front Desk Extraordinaire. In this dynamic role, you’ll be the architect of unforgettable moments for children and families. Whether igniting joy through engaging activities or ensuring seamless front desk operations, your passion will make every visit enchanting.
Key Duties & Responsibilities:
Visitor Experience and Service:
- Radiate warmth and hospitality, ensuring every guest feels valued and embraced.
- Provide insightful guidance, enhancing exploration of our exhibits and programs.
- Cultivate inclusivity, celebrating diversity and cultural richness.
- Oversee children’s activities, ensuring every moment is filled with excitement.
- Actively gather feedback to continually enhance our offerings.
- Demonstrate a deep understanding of our educational mission.
- Participate in training sessions to elevate visitor engagement and maintain exhibit cleanliness.
Front Desk Operations:
- Be the welcoming face of Kids Zone, delivering top-notch service with warmth and professionalism.
- Streamline ticketing and transactions, ensuring a seamless guest experience.
- Field inquiries and offer comprehensive information on our activities and policies.
- Collaborate with team members to uphold smooth front desk operations.
Social Media Engagement:
- Amplify Kids Zone’s presence through dynamic social media strategies.
- Craft compelling content to foster meaningful connections and boost brand visibility.
Safety / Security:
- Prioritize guest safety, adhering to strict protocols with poise and efficiency.
- Provide swift assistance during emergencies, ensuring guest well-being.
Qualifications:
- Previous experience in customer service, education, or hospitality is preferred.
- Exposure to recreational or educational settings with children is advantageous.
- Exceptional communication skills in English, with fluency in a second language as a bonus.
- Strong teamwork skills and adaptability in a fast-paced environment.
- A college degree is a bonus, with a background in early childhood development or related fields preferred.
Traits & Characteristics:
- Enthusiastic and driven, with a passion for enriching the lives of children and families.
- Approachable and empathetic, fostering a welcoming environment for all.
- Collaborative spirit, eager to engage with colleagues and guests with warmth and respect.
General:
- This role requires flexibility to work six days a week, including weekends and holidays, aligned with Kids Zone’s operating hours.
- Candidates should be prepared for physically demanding tasks and adhere to company uniform and dress code standards.
Step into the magic at Kids Zone and be part of a team dedicated to creating enchanting moments every day. Apply now by clicking here and embark on an exhilarating journey with us!
